Work in motion/assessment at rest: An attitudinal study of academic reference librarians - A case study at mid-size university (msu a)

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Abstract

It is reasonable to assume the existence of a new dynamic that influences how to measure reference services in libraries and how we evaluate the reference librarians who provide those services. Traditional, face-to-face delivery of reference services is reported to be declining, and there is myriad evidence, albeit largely uncollated and little evaluated, which suggests reference librarians are delivering significant and increasing amounts of the services they render in network environments. These trends raise questions, in turn, about how well we understand the current state of affairs in reference services, particularly where the management and evaluation of reference services in network environments are concerned. The purpose of this study is to investigate relevant circumstances and conditions bearing - directly and indirectly - on changes in the nature, form, substance, and effects of reference services - through the reference librarian experience. Specifically, this attitudinal
Original languageEnglish
Title of host publicationWork in motion/assessment at rest: An attitudinal study of academic reference librarians - A case study at mid-size university (msu a)
Pages323-371
Volume28
StatePublished - Dec 1 2009

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    Gerlich, B. (2009). Work in motion/assessment at rest: An attitudinal study of academic reference librarians - A case study at mid-size university (msu a). In Work in motion/assessment at rest: An attitudinal study of academic reference librarians - A case study at mid-size university (msu a) (Vol. 28, pp. 323-371)