What users want from electronic performance support: Results from three waves of qualitative data

Robert Krull; Janet Friauf; Angela Eaton; Johel Brown-Grant

What users want from electronic performance support: Results from three waves of qualitative data

Robert Krull, Janet Friauf, Angela Eaton, Johel Brown-Grant

English

Research output: Contribution to conference › Paper › peer-review

Abstract

Quantitative data from user testing of three successive releases of a visual programming language demonstrated the limited value of several existing performance support systems. Qualitative data collected concurrently pointed to specific usability problems. Organization of help information was not clear to users, thereby hindering search. In addition, users could not act on help pages contained developer rather than user vocabulary and concepts.

Original language	English
Pages	311-314
Number of pages	4
State	Published - 2002
Event	STC's 49th Annual Conference - Nashville, TN, United States Duration: May 5 2002 → May 8 2002

Conference

Conference	STC's 49th Annual Conference
Country/Territory	United States
City	Nashville, TN
Period	05/5/02 → 05/8/02

Cite this

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title = "What users want from electronic performance support: Results from three waves of qualitative data",

abstract = "Quantitative data from user testing of three successive releases of a visual programming language demonstrated the limited value of several existing performance support systems. Qualitative data collected concurrently pointed to specific usability problems. Organization of help information was not clear to users, thereby hindering search. In addition, users could not act on help pages contained developer rather than user vocabulary and concepts.",

author = "Robert Krull and Janet Friauf and Angela Eaton and Johel Brown-Grant",

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AU - Krull, Robert

AU - Friauf, Janet

AU - Eaton, Angela

AU - Brown-Grant, Johel

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AB - Quantitative data from user testing of three successive releases of a visual programming language demonstrated the limited value of several existing performance support systems. Qualitative data collected concurrently pointed to specific usability problems. Organization of help information was not clear to users, thereby hindering search. In addition, users could not act on help pages contained developer rather than user vocabulary and concepts.

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M3 - Paper

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SP - 311

EP - 314

Y2 - 5 May 2002 through 8 May 2002

ER -

What users want from electronic performance support: Results from three waves of qualitative data

Abstract

Conference

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