What users want from electronic performance support: Results from three waves of qualitative data

Robert Krull, Janet Friauf, Angela Eaton, Johel Brown-Grant

Research output: Contribution to conferencePaperpeer-review

Abstract

Quantitative data from user testing of three successive releases of a visual programming language demonstrated the limited value of several existing performance support systems. Qualitative data collected concurrently pointed to specific usability problems. Organization of help information was not clear to users, thereby hindering search. In addition, users could not act on help pages contained developer rather than user vocabulary and concepts.

Original languageEnglish
Pages311-314
Number of pages4
StatePublished - 2002
EventSTC's 49th Annual Conference - Nashville, TN, United States
Duration: May 5 2002May 8 2002

Conference

ConferenceSTC's 49th Annual Conference
CountryUnited States
CityNashville, TN
Period05/5/0205/8/02

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