Using opportunity costs to determine the cost of quality: A case study in a continuous-process industry

Diego A. Sandoval-Chávez, Mario G. Beruvides

Research output: Contribution to journalArticle

51 Scopus citations

Abstract

We investigated the strategic and economic importance of the cost of quality (COQ) in a firm whose productiojn process is continuous. An empirical model was built to express the COQ as a functiori of two main components: traditional prevention-appraisal-failure expenses (PAF model) and opportunity losses. Opportunity losses were broken down into three components: underutilization of installed capacity, inadequate material handling, and poor delivery service. We conducted the six-month study in a company along the U.S.-Mexicm border. Results show that the COQ expressed as revenue loss is mainly explained by the opportunity component. Also, the COQ expressed as profit not earned is explained by the opportunity variable but in a smaller proportion. Each variable was analyzed and specific recommendations were provided.

Original languageEnglish
Pages (from-to)107-124
Number of pages18
JournalEngineering Economist
Volume43
Issue number2
DOIs
StatePublished - Dec 1998

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