Using job satisfaction and pride as internal-marketing tools

Research output: Contribution to journalArticlepeer-review

149 Scopus citations

Abstract

Employees' attitudes and opinions about colleagues and the work environment may make all the difference between workers' merely doing a good job and delivering exceptional guest service.

Original languageEnglish
Pages (from-to)87-96
Number of pages10
JournalCornell Hotel and Restaurant Administration Quarterly
Volume43
Issue number2
DOIs
StatePublished - Apr 2002

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