Using a model of emotional intelligence domains to indicate transformational leaders in the hospitality industry

Sheila Scott-Halsell, Steven R. Shumate, Shane Blum

Research output: Contribution to journalArticlepeer-review

19 Scopus citations

Abstract

In the workplace, teamwork, collaboration, and excellent interpersonal communication are traits of successful leaders. Transformational leaders, utilizing their emotional intelligence (EI) abilities, are successful in employing these effective leadership skills. Using the dimensions of transformational leadership and the domains of EI, a model was developed indicating the direct relationship between the two constructs. Additionally, a pilot study was conducted to demonstrate that students in hospitality undergraduate programs do not possess the level of EI needed to be successful transformational leaders. These findings demonstrated the need to incorporate EI instruction into orientation and training programs.

Original languageEnglish
Pages (from-to)99-113
Number of pages15
JournalJournal of Human Resources in Hospitality and Tourism
Volume7
Issue number1
DOIs
StatePublished - Dec 11 2007

Keywords

  • Emotional intelligence
  • Hospitality industry
  • Leadership
  • Transformational leadership

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