Using A Leading Indicator Matrix (LIM) to support quality in construction megaprojects

Brent Robertson, Mario Beruvides

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Quality management techniques can be effectively used to reduce cost overruns which average 30% of total installed cost for many industrial megaprojects (value > $1.0B). Megaprojects are becoming more process driven as owners require contractors to have quality systems such as ISO 9001 and TQM to bid on the project. Quality teams work to identify issues in processes both before (through audits) and after (through root cause analyses) non-compliant process outputs are produced. A variation on Felix and Riggs Objectives Matrix referred to as the Leading Indicator Matrix (LIM) has been successfully used to provide leading indicators for processes used in megaproject design and construction and may be applicable to ongoing operational industrial activities. Having leading indicators provides advance warning of issues to the quality and management teams and supports acting before non-compliant outputs are identified. Additional benefits include a quality dashboard system, improving the effectiveness of the quality team, and providing timely information for management action. The paper provides a description of how the system is developed, an example of benefits realized through the implementation of the system, and suggestions for further research.

Original languageEnglish
Title of host publicationIISE Annual Conference and Expo 2019
PublisherInstitute of Industrial and Systems Engineers, IISE
ISBN (Electronic)9781713814092
StatePublished - 2019
Event2019 Institute of Industrial and Systems Engineers Annual Conference and Expo, IISE 2019 - Orlando, United States
Duration: May 18 2019May 21 2019

Publication series

NameIISE Annual Conference and Expo 2019

Conference

Conference2019 Institute of Industrial and Systems Engineers Annual Conference and Expo, IISE 2019
CountryUnited States
CityOrlando
Period05/18/1905/21/19

Keywords

  • LIM
  • Leading Indicator
  • Megaproject
  • Process Approach
  • Quality Management

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