TY - JOUR
T1 - User satisfaction with Web-based DSS
T2 - The role of cognitive antecedents
AU - Gudigantala, Naveen
AU - Song, Jaeki
AU - Jones, Donald
N1 - Funding Information:
This study was partially supported by the second author's grant from Sogang Business School's World Class University Project (R31-20002) funded by the Korea Research Foundation. The authors would like to thank Pradeep Frederick for his help in developing the websites used in this study. The authors would also like to thank the participants of an ISQS workshop at Texas Tech University for their helpful comments.
PY - 2011/8
Y1 - 2011/8
N2 - Websites play a critical role in attracting customers and providing information to assist Web customers in decision making. Despite the importance of such systems providing a satisfactory experience, as per our knowledge no effort has been made to systematically examine the underlying causal structure among important decision related variables such as perceived effort, perceived information accuracy, perceived effectiveness, and satisfaction using Web-based decision support systems (Web-based DSS) that provide information to potential customers. In this study, we develop a conceptual model for investigating cognitive antecedents to Web users' satisfaction in the context of Web-based DSS. The empirical examination of the research model using structural equations modeling indicates that perceived effectiveness is influenced by perceived information accuracy and effort, and in turn, has positive impact on satisfaction in using Web-based DSS. The implications of this study suggest to information managers that providing customers with highly accurate information from web sites requiring lower effort is perceived as an effective system and such perception leads to increased satisfaction.
AB - Websites play a critical role in attracting customers and providing information to assist Web customers in decision making. Despite the importance of such systems providing a satisfactory experience, as per our knowledge no effort has been made to systematically examine the underlying causal structure among important decision related variables such as perceived effort, perceived information accuracy, perceived effectiveness, and satisfaction using Web-based decision support systems (Web-based DSS) that provide information to potential customers. In this study, we develop a conceptual model for investigating cognitive antecedents to Web users' satisfaction in the context of Web-based DSS. The empirical examination of the research model using structural equations modeling indicates that perceived effectiveness is influenced by perceived information accuracy and effort, and in turn, has positive impact on satisfaction in using Web-based DSS. The implications of this study suggest to information managers that providing customers with highly accurate information from web sites requiring lower effort is perceived as an effective system and such perception leads to increased satisfaction.
KW - Decision support system
KW - Effectiveness
KW - Information accuracy
KW - Web customer
UR - http://www.scopus.com/inward/record.url?scp=79958863454&partnerID=8YFLogxK
U2 - 10.1016/j.ijinfomgt.2010.10.009
DO - 10.1016/j.ijinfomgt.2010.10.009
M3 - Article
AN - SCOPUS:79958863454
VL - 31
SP - 327
EP - 338
JO - International Journal of Information Management
JF - International Journal of Information Management
SN - 0268-4012
IS - 4
ER -