Usability trends in an online help system: User testing on three releases of help for a visual programming language

Robert Krull, Janet Friauf, Johel Brown-Grant, Angela Eaton, Cara Comtois, Stephanie Daniels, Laurie Davis, Gerald Jackson, Chris Prell, Silka Pokorny, Heather Sadler, Michelle Wallace, Kathleen Wanner

Research output: Contribution to conferencePaperpeer-review

4 Scopus citations

Abstract

This paper reports on the results of three phases of user testing on the online help systems for successive releases of a visual programming language. The help systems changed over time, but never were overwhelmingly successful in enabling users to complete tasks. Two consistent problems we identified were that the organization of help information was not clear to users and that help topics were expressed in product-specific vocabulary rather than user vocabulary.

Original languageEnglish
Pages19-26
Number of pages8
StatePublished - 2001
EventInternational Professional Communication Conference - Santa Fe, NM, United States
Duration: Oct 24 2001Oct 27 2001

Conference

ConferenceInternational Professional Communication Conference
Country/TerritoryUnited States
CitySanta Fe, NM
Period10/24/0110/27/01

Keywords

  • Online Help
  • Usability
  • Visual Programming

Fingerprint

Dive into the research topics of 'Usability trends in an online help system: User testing on three releases of help for a visual programming language'. Together they form a unique fingerprint.

Cite this