Abstract
This paper reports on the results of three phases of user testing on the online help systems for successive releases of a visual programming language. The help systems changed over time, but never were overwhelmingly successful in enabling users to complete tasks. Two consistent problems we identified were that the organization of help information was not clear to users and that help topics were expressed in product-specific vocabulary rather than user vocabulary.
Original language | English |
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Pages | 19-26 |
Number of pages | 8 |
State | Published - 2001 |
Event | International Professional Communication Conference - Santa Fe, NM, United States Duration: Oct 24 2001 → Oct 27 2001 |
Conference
Conference | International Professional Communication Conference |
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Country/Territory | United States |
City | Santa Fe, NM |
Period | 10/24/01 → 10/27/01 |
Keywords
- Online Help
- Usability
- Visual Programming