Understanding operational availability in performance-based logistics and maintenance services

Tongdan Jin, Yisha Xiang, Richard Cassady

Research output: Chapter in Book/Report/Conference proceedingConference contribution

10 Scopus citations

Abstract

Performance-based service contracting is envisioned to reduce the assets ownership cost while ensuring the system performance. Operational availability is considered as the key performance measure to assess the system reliability outcome. This paper presents a unified modeling approach that comprehends eight key performance drivers underpinning the operational availability. These drivers include inherent reliability, usage rate, maintenance, spare parts, fleet size, repair-by-replacement time, and parts repair and reconditioning turn-around times. We investigate the maintenance logistics in a single-site repairable inventory setting, yet the result can be appropriately extended to more complex logistics networks. This study shows that high operational availability could be attained even under low parts availability. This finding is contradictory to the traditional belief that low operational availability is ascribed to excessive parts backorders. The study has the great potentials to shift the service business paradigm from traditional material-based contracting to performance-based contracting.

Original languageEnglish
Title of host publication59th Annual Reliability and Maintainability Symposium, RAMS 2013 - Proceedings and Tutorials
DOIs
StatePublished - 2013
Event59th Annual Reliability and Maintainability Symposium, RAMS 2013 - Orlando, FL, United States
Duration: Jan 28 2013Jan 31 2013

Publication series

NameProceedings - Annual Reliability and Maintainability Symposium
ISSN (Print)0149-144X

Conference

Conference59th Annual Reliability and Maintainability Symposium, RAMS 2013
CountryUnited States
CityOrlando, FL
Period01/28/1301/31/13

Keywords

  • Weibull reliability
  • parts availability
  • performance-based contract
  • product-service supply chain

Fingerprint Dive into the research topics of 'Understanding operational availability in performance-based logistics and maintenance services'. Together they form a unique fingerprint.

  • Cite this

    Jin, T., Xiang, Y., & Cassady, R. (2013). Understanding operational availability in performance-based logistics and maintenance services. In 59th Annual Reliability and Maintainability Symposium, RAMS 2013 - Proceedings and Tutorials [6517654] (Proceedings - Annual Reliability and Maintainability Symposium). https://doi.org/10.1109/RAMS.2013.6517654