TY - JOUR
T1 - Toward an integrated framework for innovation in service
T2 - A resource-based view and dynamic capabilities approach
AU - Kim, Miri
AU - Song, Jaeki
AU - Triche, Jason
N1 - Funding Information:
This work was partially supported by the National Research Foundation of Korea Grant funded by the Korean government (NRF-2013S1A3A2054667).
Publisher Copyright:
© 2014, Springer Science+Business Media New York.
PY - 2015/6/1
Y1 - 2015/6/1
N2 - Organizations today desire strategies that place them on the frontiers of service innovation. In this research, we provide a novel research framework that incorporates resources and capabilities and how they affect elements of service innovation. This research draws on the resource-based view of the firm to define firm’s internal resources and outside (i.e., relational) capabilities. Because firms compete in a dynamically changing market, we introduce dynamic service capabilities as three distinct processes that allow resources and relational capabilities to affect components of service innovation. Three propositions are introduced in addition to specific examples of promising future empirical work using service-oriented firms. This study aims to contribute to service innovation through a theoretical foundation in which we posit how firms develop their service innovation through a dynamic service capabilities framework. Contributions to theory and practice are discussed in addition to limitations to the study.
AB - Organizations today desire strategies that place them on the frontiers of service innovation. In this research, we provide a novel research framework that incorporates resources and capabilities and how they affect elements of service innovation. This research draws on the resource-based view of the firm to define firm’s internal resources and outside (i.e., relational) capabilities. Because firms compete in a dynamically changing market, we introduce dynamic service capabilities as three distinct processes that allow resources and relational capabilities to affect components of service innovation. Three propositions are introduced in addition to specific examples of promising future empirical work using service-oriented firms. This study aims to contribute to service innovation through a theoretical foundation in which we posit how firms develop their service innovation through a dynamic service capabilities framework. Contributions to theory and practice are discussed in addition to limitations to the study.
KW - Dynamic service capabilities
KW - Resource-based view
KW - Service innovation
KW - Value co-creation
UR - http://www.scopus.com/inward/record.url?scp=84929522527&partnerID=8YFLogxK
U2 - 10.1007/s10796-014-9505-6
DO - 10.1007/s10796-014-9505-6
M3 - Article
AN - SCOPUS:84929522527
SN - 1387-3326
VL - 17
SP - 533
EP - 546
JO - Information Systems Frontiers
JF - Information Systems Frontiers
IS - 3
ER -