The use of systems approach at the analyze phase in Transactional Six Sigma projects

Carmen Temblador, Graciela Caffarel, Mario G. Beruvides

Research output: Contribution to conferencePaper

Abstract

Transactional Six Sigma (SS) Projects are oriented to service industry, support areas and administrative processes. The traditional R-DMAIC-R is changed by R-DMAIE-R (stands for Recognize-Define-Measure-Analyze-Innovate-Embed- Review/Replicate) in which Analyze and Innovate phases are devoid of tools that can be applied to processes. The systems approach can help in the application of tools oriented to perform a diagnosis and provide understanding of what is happening. If the right understanding of the process is reached, then the innovation is possible. The main objective for this paper is to present a set of tools that can be used to improve processes using systems approach tools such as Rich Picture, Maltese-Cross and Soft Systems Methodology, among others.

Original languageEnglish
StatePublished - 2011
Event61st Annual Conference and Expo of the Institute of Industrial Engineers - Reno, NV, United States
Duration: May 21 2011May 25 2011

Conference

Conference61st Annual Conference and Expo of the Institute of Industrial Engineers
CountryUnited States
CityReno, NV
Period05/21/1105/25/11

Keywords

  • Maltese-cross
  • Rich picture
  • Systems approach
  • Transactional Six Sigma

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    Temblador, C., Caffarel, G., & Beruvides, M. G. (2011). The use of systems approach at the analyze phase in Transactional Six Sigma projects. Paper presented at 61st Annual Conference and Expo of the Institute of Industrial Engineers, Reno, NV, United States.