The importance of perspective: Evaluation of hospice care from multiple stakeholders

Kelly Hiatt, Charlie Stelle, Miriam Mulsow, Jean Pearson Scott

Research output: Contribution to journalArticlepeer-review

8 Scopus citations


The literature on hospice care and palliative medicine lacks a focus on the combined and concurrent assessment of services. This deficiency is problematic because research findings are then limited in their scope and applicability to particular stakeholder groups. The current study used the perspective of 72 participants and service delivery personnel of a home-based hospice program to address this perceived problem and limitation in the literature through a program evaluation of the multiple perspectives on a single hospice organization. Interviews were analyzed by stakeholder group and then across stakeholder groups to extract themes. Results include a description of the quality of service delivery and participant satisfaction, areas of current weakness, and ideas for potential growth and development for the program. Findings from this study are compared with previous research on hospice care and the implications of the results to the provision and continued development of hospice care are discussed.

Original languageEnglish
Pages (from-to)376-382
Number of pages7
JournalAmerican Journal of Hospice and Palliative Medicine
Issue number5
StatePublished - Oct 2007


  • Assessment
  • Care providers
  • Care recipients
  • Hospice
  • Program evaluation
  • Qualitative
  • Utilization-focused methodology


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