The impact of usability on the cost of quality

Burchan Aydin, Himlona Palikhe, Mario G. Beruvides

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Usability leads to many significant benefits for organizations such as reduced development cost, decreased maintenance and support costs, and increased sales. Increased efficiency, effectiveness, and user satisfaction are the main benefits for product end users. There are also hidden costs of 'not investing on usability'. These are the missed benefits that usability offers such as increasing sales. Usability may decrease the total cost of achieving good quality. Cost of quality is classified into prevention (P), appraisal (A), failure (F) costs known as the PAF model. Later, opportunity (L) cost was added to the PAF model to consider the intangible costs. This paper looks at the change in cost of quality before and after the investments in usability and classifies the cost of not investing in usability into the PAF model and opportunity costs. These findings show the effects or impacts of usability investment on the cost of quality. Copyright, American Society for Engineering Management, 2012.

Original languageEnglish
Title of host publicationAnnual International Conference of the American Society for Engineering Management 2012, ASEM 2012 - Agile Management
Subtitle of host publicationEmbracing Change and Uncertainty in Engineering Management
Pages632-637
Number of pages6
StatePublished - 2012
Event33rd Annual International Conference of the American Society for Engineering Management 2012, ASEM 2012 - Agile Management: Embracing Change and Uncertainty in Engineering Management - Virginia Beach, VA, United States
Duration: Oct 17 2012Oct 20 2012

Publication series

NameAnnual International Conference of the American Society for Engineering Management 2012, ASEM 2012 - Agile Management: Embracing Change and Uncertainty in Engineering Management

Conference

Conference33rd Annual International Conference of the American Society for Engineering Management 2012, ASEM 2012 - Agile Management: Embracing Change and Uncertainty in Engineering Management
CountryUnited States
CityVirginia Beach, VA
Period10/17/1210/20/12

Keywords

  • Appraisal cost
  • Cost of quality
  • Failure cost
  • Opportunity cost
  • Prevention cost
  • Usability
  • Usability costs

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  • Cite this

    Aydin, B., Palikhe, H., & Beruvides, M. G. (2012). The impact of usability on the cost of quality. In Annual International Conference of the American Society for Engineering Management 2012, ASEM 2012 - Agile Management: Embracing Change and Uncertainty in Engineering Management (pp. 632-637). (Annual International Conference of the American Society for Engineering Management 2012, ASEM 2012 - Agile Management: Embracing Change and Uncertainty in Engineering Management).