The impact of a hotel’s business ethics on employee job satisfaction and organizational commitment

Christina Dimitriou, Shane Blum, Charles Adams, Jungsun Kim

Research output: Contribution to conferencePaperpeer-review

Abstract

While there has been some research on ethics in the hospitality industry the amount is not proportionate to the importance of the issue. Hotel organizations can benefit from conducting their business in an ethical and more responsible manner. This paper examines the impact of a hotel’s business ethics on employee job satisfaction and organizational commitment. It is proposed that employees who work in an ethical hotel environment will be more satisfied with their job and more loyal than employees who work in an unethical environment. Furthermore, the researchers will examine any potential differences in perception of ethical climate across gender.
Original languageEnglish
StatePublished - Jul 2011

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