The changing face of technical communication: New directions for the field in a new millennium

Mark Zachry, Kelli Cargile Cook, Brenton D. Faber, David Clark

Research output: Contribution to conferencePaper

7 Scopus citations

Abstract

In this panel session, the authors identify four different factors shaping the future of technical communication: user-centered design, corporate universities, cross-disciplinary collaboration, and knowledge management. The authors each address how factors once considered external to the field of technical communications are now becoming thoroughly integrated with it. These four studies, in conjunction, suggest how the field of technical communication is becoming increasingly complex and how participants (practitioners, researchers, and educators) will need to adapt to this new terrain.

Original languageEnglish
Pages248-260
Number of pages13
StatePublished - 2001
EventSIGDOC 2001: Special Interest Group for Documentation Proceedings of the 19th Annual International Conference on Systems Documentation Communication in the New Millenium - Santa Fe, NM, United States
Duration: Oct 21 2001Oct 24 2001

Conference

ConferenceSIGDOC 2001: Special Interest Group for Documentation Proceedings of the 19th Annual International Conference on Systems Documentation Communication in the New Millenium
CountryUnited States
CitySanta Fe, NM
Period10/21/0110/24/01

Keywords

  • Collaboration
  • Corporate universities
  • Customer relations management (CRM)
  • Disciplinarity
  • Educational theory
  • Knowledge management
  • Multimedia
  • Organizational learning
  • Research
  • Training
  • Usability studies
  • User-centered design

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