Technology and Organizational Communication

This chapter is organized as follows. First, we provide an overview of the three foundational perspectives on understanding ICTs’ use in organizational life. Second, we discuss organizational communication research in understanding the adoption and diffusion of ICTs into organizational practices at the individual and organizational levels. Third, we explore the various ways scholars have studied communication with and through ICTs in organizational processes. Fourth, we examine how cultures manifest in the integration of ICTs into organizational life. Finally, we conclude with a reflection of the ways organizational communication scholarship and ICTs help us answer the three central questions of communication, organization, and the communication-organization spiral guiding this book.