Systems approach to problem solving using six sigma

Maria Del Carmen Temblador Perez, Mario G. Beruvides

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Scopus citations

Abstract

Six Sigma (SS) is a methodology used to tackle, in most cases, manufacturing problems, even though it has been successfully used in the service sector and support systems. DMAIC methodology (also known as SS) stands for Define, Measure, Analysis, Improvement and Control, is a problem solving process with a major restriction: it informs on what to do, but not how to do it. In spite of different approaches that involve SS such as Design for Six Sigma (DFSS), Six Sigma Transactional (SST) or more recently Lean Six Sigma (LSS) as an attempt to integrate critical elements to make this methodology more applicable, and thus, prolong its cycle-life, the problem is still present. What remains to be solved is how to integrate customer's needs and company's defined strategies and apply this integration to the selection of SS projects. The objective of this paper is to integrate systems approach concepts into DMAIC methodology to improve the efficacy and efficiency of SS projects by defining the major deliverables at each stage as well as explaining the need to create a strategic approach to reproduce successful projects (R-DMAIC-R). Copyright

Original languageEnglish
Title of host publication30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009
Pages695-703
Number of pages9
StatePublished - 2009
Event30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009 - Springfield, MO, United States
Duration: Oct 14 2009Oct 17 2009

Publication series

Name30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009

Conference

Conference30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009
CountryUnited States
CitySpringfield, MO
Period10/14/0910/17/09

Keywords

  • Problem solving
  • R-DMAIC-R
  • Six sigma
  • Systems approach

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