Stress and workload profiles of network analysis: Not all tasks are created equal

Eric T. Greenlee, Gregory J. Funke, Joel S. Warm, Ben D. Sawyer, Victor S. Finomore, Vince F. Mancuso, Matthew E. Funke, Gerald Matthews

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

9 Scopus citations

Abstract

Effective cyber defense depends upon intrusion detection, i.e., the process of monitoring, detecting, and reacting appropriately to cyber activity threatening network security. Intrusion detection requires the execution of multiple unique, interdependent network analysis tasks. The current study aimed to expand understanding of cyber defense by separately assessing task induced workload and stress for two key network analyst tasks, triage analysis and escalation analysis, which are the first and second lines of cyber defense, respectively. In separate studies, participants assumed the role of either a triage analyst or an escalation analyst, performed associated intrusion detection duties in simulated cyber task environments, and reported task induced workload and stress. Findings suggest that, even though triage and escalation analysts are both engaged in cyber defense, their tasks result in differentiable workload and stress profiles. This highlights the need for further human factors research examining operator performance and state across network analyst roles.

Original languageEnglish
Title of host publicationAdvances in Human Factors in Cybersecurity - Proceedings of the AHFE International Conference on Human Factors in Cybersecurity, 2016
EditorsDenise Nicholson
PublisherSpringer-Verlag
Pages153-166
Number of pages14
ISBN (Print)9783319419312
DOIs
StatePublished - 2016
EventInternational Conference on Human Factors in Cybersecurity, 2016 - Walt Disney World, United States
Duration: Jul 27 2016Jul 31 2016

Publication series

NameAdvances in Intelligent Systems and Computing
Volume501
ISSN (Print)2194-5357

Conference

ConferenceInternational Conference on Human Factors in Cybersecurity, 2016
Country/TerritoryUnited States
CityWalt Disney World
Period07/27/1607/31/16

Keywords

  • Cyber defense
  • Network analyst
  • Stress
  • Workload

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