Local citizens can use social media such as Twitter to share and receive critical information before, during, and after emergencies. However, standard methods of identifying local citizens on Twitter discover only a small proportion of local users in a geographic area. To better identify local citizens and their social media sources for local information, we explore the information infrastructure of a local community that is constituted prior to emergencies through the everyday social network curation of local citizens. We hypothesize that investigating social network ties among local organizations and their followers may be key to identifying local citizens and understanding their local information seeking behaviors. We describe Social Triangulation as a method to identify local citizens vis-à-vis the local organizations they follow on Twitter, and evaluate our hypothesis by analyzing users' profile location information. Lastly, we discuss how Social Triangulation might support community preparedness by informing emergency communications planning.
|Number of pages||14|
|Journal||Proceedings of the International ISCRAM Conference|
|State||Published - 2017|
|Event||14th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2017 - Albi, France|
Duration: May 21 2017 → May 24 2017