Social relationship and its role in knowledge management systems usage

Wei He, Qian Qiao, Kwok Kee Wei

Research output: Contribution to journalArticlepeer-review

122 Scopus citations


The KMS has been widely implemented in organizations. However, its availability does not guarantee that employees have been willing to spend time and effort using it. We explored the use of KMS with emphasis on social relationship. Specifically, social capital theory was employed to establish the social relationship construct and its three dimensions: tie strength, shared norms, and trust. By studying a company that had implemented a KMS, we explored the dimensions of social relationship and its importance in the use of a KMS by employees. A theoretical framework was used to depict the antecedents of employee's usage behavior. Implications for both researchers and practitioners are discussed, especially for companies expecting to exploit knowledge sharing in the Chinese business environment.

Original languageEnglish
Pages (from-to)175-180
Number of pages6
JournalInformation and Management
Issue number3
StatePublished - Apr 2009


  • Knowledge management (KM)
  • Knowledge management systems (KMS)
  • Social relationship
  • Usage


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