TY - JOUR
T1 - Social relationship and its role in knowledge management systems usage
AU - He, Wei
AU - Qiao, Qian
AU - Wei, Kwok Kee
PY - 2009/4
Y1 - 2009/4
N2 - The KMS has been widely implemented in organizations. However, its availability does not guarantee that employees have been willing to spend time and effort using it. We explored the use of KMS with emphasis on social relationship. Specifically, social capital theory was employed to establish the social relationship construct and its three dimensions: tie strength, shared norms, and trust. By studying a company that had implemented a KMS, we explored the dimensions of social relationship and its importance in the use of a KMS by employees. A theoretical framework was used to depict the antecedents of employee's usage behavior. Implications for both researchers and practitioners are discussed, especially for companies expecting to exploit knowledge sharing in the Chinese business environment.
AB - The KMS has been widely implemented in organizations. However, its availability does not guarantee that employees have been willing to spend time and effort using it. We explored the use of KMS with emphasis on social relationship. Specifically, social capital theory was employed to establish the social relationship construct and its three dimensions: tie strength, shared norms, and trust. By studying a company that had implemented a KMS, we explored the dimensions of social relationship and its importance in the use of a KMS by employees. A theoretical framework was used to depict the antecedents of employee's usage behavior. Implications for both researchers and practitioners are discussed, especially for companies expecting to exploit knowledge sharing in the Chinese business environment.
KW - Knowledge management (KM)
KW - Knowledge management systems (KMS)
KW - Social relationship
KW - Usage
UR - http://www.scopus.com/inward/record.url?scp=62849118685&partnerID=8YFLogxK
U2 - 10.1016/j.im.2007.11.005
DO - 10.1016/j.im.2007.11.005
M3 - Article
AN - SCOPUS:62849118685
VL - 46
SP - 175
EP - 180
JO - Information and Management
JF - Information and Management
SN - 0378-7206
IS - 3
ER -