TY - GEN
T1 - Six sigma for support areas
AU - Del Carmen Temblador Perez, Maria
AU - Galindo, Jose Guillermo Ramirez
AU - Beruvides, Mario G.
PY - 2009
Y1 - 2009
N2 - Project managers require methodologies to help them in improving processes. Six Sigma is one of those methodologies that lately are being used extensively. Adaptations of Six Sigma concept are many and it is a methodology that has been evolving on the last decade. This evolution goes from the DMAI (Define-Measure- Analysis-Improve phases) to the R-DMAIC-R (Recognize-Define, Measure, Analysis, Improve, Control-Review phases); from manufacturing (DMAIC) to support areas (DMAIE) such as maintenance or inventory. Manufacturing processes are measured and controlled as part of the normal management procedure. On the other hand, support areas in most cases, often are ignored by management. The objective for this paper is to address integrating tools, from management and systems thinking, to the DMAIE methodology so nonmanufacturing projects gain support and take advantage of the methodological foundation of Six Sigma. A table with some helpful tools and a suggested order of integration as a function of four typical transactional six sigma projects is provided. Copyright
AB - Project managers require methodologies to help them in improving processes. Six Sigma is one of those methodologies that lately are being used extensively. Adaptations of Six Sigma concept are many and it is a methodology that has been evolving on the last decade. This evolution goes from the DMAI (Define-Measure- Analysis-Improve phases) to the R-DMAIC-R (Recognize-Define, Measure, Analysis, Improve, Control-Review phases); from manufacturing (DMAIC) to support areas (DMAIE) such as maintenance or inventory. Manufacturing processes are measured and controlled as part of the normal management procedure. On the other hand, support areas in most cases, often are ignored by management. The objective for this paper is to address integrating tools, from management and systems thinking, to the DMAIE methodology so nonmanufacturing projects gain support and take advantage of the methodological foundation of Six Sigma. A table with some helpful tools and a suggested order of integration as a function of four typical transactional six sigma projects is provided. Copyright
KW - DMAIE
KW - Six sigma
KW - Transactional projects
UR - http://www.scopus.com/inward/record.url?scp=84879851347&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84879851347
SN - 9781617381058
T3 - 30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009
SP - 704
EP - 713
BT - 30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009
Y2 - 14 October 2009 through 17 October 2009
ER -