Six sigma for support areas

Maria Del Carmen Temblador Perez, Jose Guillermo Ramirez Galindo, Mario G. Beruvides

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Project managers require methodologies to help them in improving processes. Six Sigma is one of those methodologies that lately are being used extensively. Adaptations of Six Sigma concept are many and it is a methodology that has been evolving on the last decade. This evolution goes from the DMAI (Define-Measure- Analysis-Improve phases) to the R-DMAIC-R (Recognize-Define, Measure, Analysis, Improve, Control-Review phases); from manufacturing (DMAIC) to support areas (DMAIE) such as maintenance or inventory. Manufacturing processes are measured and controlled as part of the normal management procedure. On the other hand, support areas in most cases, often are ignored by management. The objective for this paper is to address integrating tools, from management and systems thinking, to the DMAIE methodology so nonmanufacturing projects gain support and take advantage of the methodological foundation of Six Sigma. A table with some helpful tools and a suggested order of integration as a function of four typical transactional six sigma projects is provided. Copyright

Original languageEnglish
Title of host publication30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009
Pages704-713
Number of pages10
StatePublished - 2009
Event30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009 - Springfield, MO, United States
Duration: Oct 14 2009Oct 17 2009

Publication series

Name30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009

Conference

Conference30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009
Country/TerritoryUnited States
CitySpringfield, MO
Period10/14/0910/17/09

Keywords

  • DMAIE
  • Six sigma
  • Transactional projects

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