The post-World War II generations, "Swing" and "Baby Boom," are now reaching retirement age; these two generations form a large segment of the population, thus, what they do and what they think has a major effect on demographics and economies. This study evaluated residents' satisfaction levels with the foodservice delivered within the Continuing Care Retirement Community (CCRC). The results indicate that tangibles and reliability among five service-quality dimensions significantly impacted the respondents' overall satisfaction levels. Therefore, by focusing on tangibles and reliability, management may increase residents' overall satisfaction.
|Number of pages||15|
|Journal||Journal of Quality Assurance in Hospitality and Tourism|
|State||Published - Apr 2013|
- Continuing Care Retirement Community (CCRC)
- residents' satisfaction
- service quality