TY - JOUR
T1 - Residents' Satisfaction with Foodservice at a Continuing Care Retirement Community
T2 - A Pilot Study
AU - Goh, Ben K.
AU - Garcia, Mario
AU - Joung, Hyun Woo
AU - Fowler, Deborah
PY - 2013/4
Y1 - 2013/4
N2 - The post-World War II generations, "Swing" and "Baby Boom," are now reaching retirement age; these two generations form a large segment of the population, thus, what they do and what they think has a major effect on demographics and economies. This study evaluated residents' satisfaction levels with the foodservice delivered within the Continuing Care Retirement Community (CCRC). The results indicate that tangibles and reliability among five service-quality dimensions significantly impacted the respondents' overall satisfaction levels. Therefore, by focusing on tangibles and reliability, management may increase residents' overall satisfaction.
AB - The post-World War II generations, "Swing" and "Baby Boom," are now reaching retirement age; these two generations form a large segment of the population, thus, what they do and what they think has a major effect on demographics and economies. This study evaluated residents' satisfaction levels with the foodservice delivered within the Continuing Care Retirement Community (CCRC). The results indicate that tangibles and reliability among five service-quality dimensions significantly impacted the respondents' overall satisfaction levels. Therefore, by focusing on tangibles and reliability, management may increase residents' overall satisfaction.
KW - Continuing Care Retirement Community (CCRC)
KW - SERVQUAL
KW - residents' satisfaction
KW - service quality
UR - http://www.scopus.com/inward/record.url?scp=84877293424&partnerID=8YFLogxK
U2 - 10.1080/1528008X.2013.749385
DO - 10.1080/1528008X.2013.749385
M3 - Article
AN - SCOPUS:84877293424
SN - 1528-008X
VL - 14
SP - 185
EP - 199
JO - Journal of Quality Assurance in Hospitality and Tourism
JF - Journal of Quality Assurance in Hospitality and Tourism
IS - 2
ER -