Abstract
Although information technology has made locating and organizing information faster and easier in many ways, it also constitutes a source of stress for both public services librarians and patrons. This study identifies a number of sources of technological stress, which include everything from poor typing skills to poor interface design. It also proposes several ways to reduce technological stress, such as implementing a system gradually, communicating with staff about what to expect, providing adequate. training for librarians, creating proper documentation, choosing ergonomically sound hardware and software, selecting a well designed interface, and involving staff and patrons in system design.
Original language | English |
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Pages (from-to) | 1-34 |
Number of pages | 34 |
Journal | Public and Access Services Quarterly |
Volume | 1 |
Issue number | 4 |
DOIs | |
State | Published - Nov 9 1995 |
Keywords
- Ergonomics
- Information technology
- Planning for information technology
- Public services-stress
- Technostress