Reducing stressful aspects of information technology in public services

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Although information technology has made locating and organizing information faster and easier in many ways, it also constitutes a source of stress for both public services librarians and patrons. This study identifies a number of sources of technological stress, which include everything from poor typing skills to poor interface design. It also proposes several ways to reduce technological stress, such as implementing a system gradually, communicating with staff about what to expect, providing adequate. training for librarians, creating proper documentation, choosing ergonomically sound hardware and software, selecting a well designed interface, and involving staff and patrons in system design.

Original languageEnglish
Pages (from-to)1-34
Number of pages34
JournalPublic and Access Services Quarterly
Issue number4
StatePublished - Nov 9 1995


  • Ergonomics
  • Information technology
  • Planning for information technology
  • Public services-stress
  • Technostress


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