Recognizing the Functionality of the Future

James C. Luftman, Glenn J. Browne

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


Building sustainable competitive advantage in the future requires organizations to discover the functionality users need and want. To do this successfully, they must harness IT to help gather user requirements in innovative ways. This chapter discusses the ways to gather information, and the future challenges organizations face.

Original languageEnglish
Title of host publicationCompeting in the Information Age
Subtitle of host publicationAlign in the Sand: Second Edition
PublisherOxford University Press
ISBN (Electronic)9780199834983
ISBN (Print)0195159535, 9780195159530
StatePublished - Oct 2 2003


  • Competitive advantage
  • Functionality
  • IT
  • Information technology


Dive into the research topics of 'Recognizing the Functionality of the Future'. Together they form a unique fingerprint.

Cite this