Qualitative and quantitative analysis for six sigma transactional projects

Carmen Temblador, José Guillermo Ramírez, Mario G. Beruvides

Research output: Contribution to conferencePaperpeer-review


Six Sigma (SS) is a methodology used mainly in manufacturing. However, there are two venues not yet completely explored (services and support areas) and they represent an opportunity window for designers, managers and engineers. In the service sector, SS methodology has a variation known as DMAIE (Define- Measure-Analysis-Innovate-Embed). This paper presents a model that integrates the qualitative and quantitative approaches for the "Analysis" stage and can be applied to service companies, mainly those processes where there is statistical information but cannot be obtained/generated by traditional statistical tools such as hypothesis testing.

Original languageEnglish
StatePublished - 2010
EventIIE Annual Conference and Expo 2010 - Cancun, Mexico
Duration: Jun 5 2010Jun 9 2010


ConferenceIIE Annual Conference and Expo 2010


  • Interactive management (IM)
  • Quality function deployment (QFD)
  • Transactional six sigma


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