Qualitative and quantitative analysis for six sigma transactional projects

Carmen Temblador; José Guillermo Ramírez; Mario G. Beruvides

Qualitative and quantitative analysis for six sigma transactional projects

Carmen Temblador, José Guillermo Ramírez, Mario G. Beruvides

Industrial Engineering

Research output: Contribution to conference › Paper › peer-review

Abstract

Six Sigma (SS) is a methodology used mainly in manufacturing. However, there are two venues not yet completely explored (services and support areas) and they represent an opportunity window for designers, managers and engineers. In the service sector, SS methodology has a variation known as DMAIE (Define- Measure-Analysis-Innovate-Embed). This paper presents a model that integrates the qualitative and quantitative approaches for the "Analysis" stage and can be applied to service companies, mainly those processes where there is statistical information but cannot be obtained/generated by traditional statistical tools such as hypothesis testing.

Original language	English
State	Published - 2010
Event	IIE Annual Conference and Expo 2010 - Cancun, Mexico Duration: Jun 5 2010 → Jun 9 2010

Conference

Conference	IIE Annual Conference and Expo 2010
Country/Territory	Mexico
City	Cancun
Period	06/5/10 → 06/9/10

Keywords

Interactive management (IM)
Quality function deployment (QFD)
Transactional six sigma

Cite this

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TY - CONF

T1 - Qualitative and quantitative analysis for six sigma transactional projects

AU - Temblador, Carmen

AU - Ramírez, José Guillermo

AU - Beruvides, Mario G.

PY - 2010

Y1 - 2010

N2 - Six Sigma (SS) is a methodology used mainly in manufacturing. However, there are two venues not yet completely explored (services and support areas) and they represent an opportunity window for designers, managers and engineers. In the service sector, SS methodology has a variation known as DMAIE (Define- Measure-Analysis-Innovate-Embed). This paper presents a model that integrates the qualitative and quantitative approaches for the "Analysis" stage and can be applied to service companies, mainly those processes where there is statistical information but cannot be obtained/generated by traditional statistical tools such as hypothesis testing.

AB - Six Sigma (SS) is a methodology used mainly in manufacturing. However, there are two venues not yet completely explored (services and support areas) and they represent an opportunity window for designers, managers and engineers. In the service sector, SS methodology has a variation known as DMAIE (Define- Measure-Analysis-Innovate-Embed). This paper presents a model that integrates the qualitative and quantitative approaches for the "Analysis" stage and can be applied to service companies, mainly those processes where there is statistical information but cannot be obtained/generated by traditional statistical tools such as hypothesis testing.

KW - Interactive management (IM)

KW - Quality function deployment (QFD)

KW - Transactional six sigma

UR - http://www.scopus.com/inward/record.url?scp=84901044274&partnerID=8YFLogxK

M3 - Paper

AN - SCOPUS:84901044274

T2 - IIE Annual Conference and Expo 2010

Y2 - 5 June 2010 through 9 June 2010

ER -

Qualitative and quantitative analysis for six sigma transactional projects

Abstract

Conference

Keywords

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