@inproceedings{6c0459e8e1d04fc4b4358ddd4d2ba65f,
title = "Perceptions of kaizen event effectiveness: Comparing more and less successful teams",
abstract = "Kaizen events are short-term, team-based continuous improvement projects, which are becoming increasingly popular in organizations of all types. In an effort to better understand what factors make Kaizen events, and improvement teams in general, more versus less successful, this paper performs an exploratory analysis comparing the perceptions of participants from more successful, less successful and average Kaizen event teams regarding the inhibitors and enablers of event success. Team success is measured by employing a non-parametric data envelopment analysis (DEA) model. The perceptions of participants from more successful, less successful, and average teams are then compared using responses to open-ended survey questions about the inhibitors and enablers of team success. The results indicate that participants from teams with different performance levels had different perceptions regarding the inhibitors of Kaizen event effectiveness, but similar perceptions regarding the enablers of event effectiveness. Areas for future research are also identified. Copyright",
keywords = "Data envelopment analysis, Kaizen event, Team effectiveness, Team performance",
author = "Liu, {Wen Hsing} and Farris, {Jennifer A.}",
year = "2009",
language = "English",
isbn = "9781617381058",
series = "30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009",
pages = "358--367",
booktitle = "30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009",
note = "null ; Conference date: 14-10-2009 Through 17-10-2009",
}