Perceptions of kaizen event effectiveness: A comparison between facilitator and team member responses

Wen Hsing Liu, Jennifer A. Farris, Wiljeana J. Glover, Eileen M. Van Aken

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Kaizen events are short-term, team-based improvement projects that are widely used, particularly for lean manufacturing implementation. While evidence suggests that Kaizen events have great potential to generate significant improvements in an accelerated timeframe, research on Kaizen events is limited, particularly in areas such as results sustainability and the long-term viability of Kaizen event programs. This study compares the perceptions of facilitators and team members from 51 Kaizen events from six organizations regarding the determinants of Kaizen event effectiveness. The results are used to further understand what factors may impact effectiveness and to understand how employee mental models of effectiveness differ across organizational roles. Understanding employee beliefs about Kaizen events is important for understanding what factors may motivate employees and drive employee behavior, both within and after events, as well as for identifying training and process improvement needs within the organizations. The paper concludes by identifying areas for future research. Copyright

Original languageEnglish
Title of host publication30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009
Pages348-357
Number of pages10
StatePublished - 2009
Event30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009 - Springfield, MO, United States
Duration: Oct 14 2009Oct 17 2009

Publication series

Name30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009

Conference

Conference30th Annual National Conference of the American Society for Engineering Management 2009, ASEM 2009
Country/TerritoryUnited States
CitySpringfield, MO
Period10/14/0910/17/09

Keywords

  • Continuous improvement
  • Facilitators
  • Kaizen events
  • Teams

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