Overcoming technostress in reference services to adult learners

Research output: Contribution to journalArticle

6 Scopus citations

Abstract

One of the greatest challenges in delivering reference services to adult learners is technostress. This is a common syndrome among adults generally characterized by feelings of discomfort and unease around computers. Adult learners are particularly vulnerable to technostress because they grew up in a largely pre-computer era. Reference librarians can help alleviate technostress through several means. These include establishing a relaxed, psychologically supportive atmosphere, pacing one's instruction, and using active learning. In attempting to relieve technostress, it is important for librarians to remember that it is not only what is conveyed, but how it is conveyed that is critical.

Original languageEnglish
Pages (from-to)49-62
Number of pages14
JournalReference Librarian
Volume33
Issue number69-70
DOIs
StatePublished - Aug 2 2001

Keywords

  • Active learning
  • Adult learners
  • Alleviation
  • Pacing
  • Psychological support
  • Reference services
  • Technostress

Fingerprint Dive into the research topics of 'Overcoming technostress in reference services to adult learners'. Together they form a unique fingerprint.

  • Cite this