Organizational trend analysis of the hospitality industry: Preparing for change

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Examines aspects of change as reflected by articles published in the Hospitality Research Journal during the seven–year period from 1989–1995. Discusses how change (demographic, technological, societal, legal, cultural or ethical) is likely to influence the industry in relation to six themes: human resource management, service quality, hospitality education, the food service sector, strategic management and legislation. Summarizes sub–themes and observations with reference to the likely impact of change on the industry in the medium term.

Original languageEnglish
Pages (from-to)20-32
Number of pages13
JournalInternational Journal of Contemporary Hospitality Management
Issue number7
StatePublished - Dec 1 1996


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