Mobile Technology: An Exploratory Study of Hotel Managers

Hospitality businesses provide a natural context for mobile technology, especially given the dynamic nature of the business, the size and complexity of many hotel operations, and the need to have managers visible and overseeing multiple areas of the business (and sometimes, multiple properties) concurrently. To explore the potential for mobile technology in hospitality business contexts, we surveyed 70 full-service hotel property managers. The survey was based upon two theoretical frameworks: Technology Adoption Model (TAM) and Innovation Diffusion Theory (IDT). Specifically, this study addressed (1) hotel property managers’ intentions to use mobile technology at work, (2) factors influencing their intentions, (3) their suggestions for implementing mobile applications in different departments, and (4) demographic characteristics of those who are inclined to adopt certain types of mobile applications. This study identified the top opportunities for mobile applications and found adoptio