Mobile applications in the hospitality industry

Jun Mo Kwon; Jung-In Bae; Shane Blum

doi:10.1108/17579881311302365

Mobile applications in the hospitality industry

Jun Mo Kwon, Jung-In Bae, Shane Blum

Hospitality and Retail Management

Research output: Contribution to journal › Article › peer-review

Abstract

The purpose of this study is to examine customer intentions to download mobile applications in the hospitality industry. Even though major hospitality companies offer the mobile applications, many customers have not utilized them. The results showed what encouraged customers to download mobile applications in the hospitality industry.

Original language	English
Pages (from-to)	81-92
Journal	Journal of Hospitality and Tourism Technology
DOIs	https://doi.org/10.1108/17579881311302365
State	Published - Mar 20 2013

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title = "Mobile applications in the hospitality industry",

abstract = "The purpose of this study is to examine customer intentions to download mobile applications in the hospitality industry. Even though major hospitality companies offer the mobile applications, many customers have not utilized them. The results showed what encouraged customers to download mobile applications in the hospitality industry.",

author = "Kwon, {Jun Mo} and Jung-In Bae and Shane Blum",

year = "2013",

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