Measuring the quality of emergency management

Andrea M. Jackman, Mario Beruvides

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Widely accepted best practices for measuring quality provide tangible guidelines for managers to gauge activities within a given industry, as well as standards for management practice. In emergency management, few such standards exist due to a number of factors: a workforce and culture dominated by first response practitioners, with little experience in technical management; the complexity of interacting activities in managing disasters; and the ability of the media to influence perception of what constitutes success in emergency management. A study of the application of engineering management principles with special emphasis on quality measures is presented for the emergency management industry, as well as a survey of current organizations researching or applying such standards.

Original languageEnglish
Title of host publicationInternational Annual Conference of the American Society for Engineering Management 2013, ASEM 2013
PublisherAmerican Society for Engineering Management
Pages620-626
Number of pages7
ISBN (Print)9781632660541
StatePublished - 2013
EventInternational Annual Conference of the American Society for Engineering Management 2013, ASEM 2013 - Minneapolis, MN, United States
Duration: Oct 3 2013Oct 5 2013

Publication series

NameInternational Annual Conference of the American Society for Engineering Management 2013, ASEM 2013

Conference

ConferenceInternational Annual Conference of the American Society for Engineering Management 2013, ASEM 2013
CountryUnited States
CityMinneapolis, MN
Period10/3/1310/5/13

Keywords

  • Best practices
  • Emergency management
  • Measures of quality

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  • Cite this

    Jackman, A. M., & Beruvides, M. (2013). Measuring the quality of emergency management. In International Annual Conference of the American Society for Engineering Management 2013, ASEM 2013 (pp. 620-626). (International Annual Conference of the American Society for Engineering Management 2013, ASEM 2013). American Society for Engineering Management.