@inproceedings{68aa739f5f5744ae9f21ba29c05727a7,
title = "Measuring the quality of emergency management",
abstract = "Widely accepted best practices for measuring quality provide tangible guidelines for managers to gauge activities within a given industry, as well as standards for management practice. In emergency management, few such standards exist due to a number of factors: a workforce and culture dominated by first response practitioners, with little experience in technical management; the complexity of interacting activities in managing disasters; and the ability of the media to influence perception of what constitutes success in emergency management. A study of the application of engineering management principles with special emphasis on quality measures is presented for the emergency management industry, as well as a survey of current organizations researching or applying such standards.",
keywords = "Best practices, Emergency management, Measures of quality",
author = "Jackman, {Andrea M.} and Mario Beruvides",
year = "2013",
language = "English",
isbn = "9781632660541",
series = "International Annual Conference of the American Society for Engineering Management 2013, ASEM 2013",
publisher = "American Society for Engineering Management",
pages = "620--626",
booktitle = "International Annual Conference of the American Society for Engineering Management 2013, ASEM 2013",
note = "International Annual Conference of the American Society for Engineering Management 2013, ASEM 2013 ; Conference date: 03-10-2013 Through 05-10-2013",
}