Major problems of costs of quality evaluation in the electric utility industry

Himlona Palikhe, Mario G. Beruvides

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Cost of Quality evaluation has become popular in many industries to decrease cost and maintain the quality of products and services. Cost of Quality evaluation is easier to perform in manufacturing industries compared to service industries. The cost of quality of service is more difficult and challenging to evaluate. Cost of quality has been evaluated in some service industries like the water utility. The electric utility industry is one of the more important service industries in industrialized countries where the cost of quality evaluation has not been performed. The objective of this study is to examine the major problems of cost of quality evaluation in the electric utility industry. This study presents a literature review on the major problems of cost of quality evaluation in service industries and compares it with manufacturing industries. This paper also lists the major problems of cost of quality evaluation in the electric utility industry. Copyright, American Society for Engineering Management, 2011.

Original languageEnglish
Title of host publicationAnnual International Conference of the American Society for Engineering Management 2011, ASEM 2011
Pages373-376
Number of pages4
StatePublished - 2011
EventAnnual International Conference of the American Society for Engineering Management 2011, ASEM 2011 - Lubbock, TX, United States
Duration: Oct 19 2011Oct 22 2011

Publication series

NameAnnual International Conference of the American Society for Engineering Management 2011, ASEM 2011

Conference

ConferenceAnnual International Conference of the American Society for Engineering Management 2011, ASEM 2011
CountryUnited States
CityLubbock, TX
Period10/19/1110/22/11

Keywords

  • Cost of Quality Evaluation
  • Electric Utility
  • Problems
  • Service Industries

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