Knowledge management systems usage: The role of social relationships and organizational facilitating conditions

Joy Wei He

Knowledge management systems usage: The role of social relationships and organizational facilitating conditions

Business Administration

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

This study explores continual usage of the knowledge management systems (KMS) by employees in organizations. Based on IS continuance research that emphasizes usefulness and satisfaction, we propose that to understand KMS usage, scholars need to examine not only technical but also social and organizational aspects of KMS in determining the user's attitude. Through an intensive case study in an international IT company, we formulate a theoretical model to explain KMS usage in organizations. The model employs social capital theory to examine how social relationships (trust, tie strength, and shared norms) may affect the user's attitude toward KMS usage, and organizational behavior theory to identify the influence of organizational facilitating conditions such as rewards, job requirements, and other organizational assistances on attitude formation. A large-scale survey will further be undertaken in organizations that have implemented KMS for more than half a year. The survey results are expected to conform to the proposed model. Insights for research and practice as well as future directions are discussed.

Original language	English
Title of host publication	Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005
Subtitle of host publication	A Conference on a Human Scale
Publisher	AIS/ICIS Administrative Office
Pages	571
Number of pages	1
ISBN (Print)	9781604235531
State	Published - 2005
Event	11th Americas Conference on Information Systems, AMCIS 2005 - Omaha, NE, United States Duration: Aug 11 2005 → Aug 15 2005

Publication series

Name	Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale
Volume	2

Conference

Conference	11th Americas Conference on Information Systems, AMCIS 2005
Country	United States
City	Omaha, NE
Period	08/11/05 → 08/15/05

Access to Document

Link to publication in Scopus

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He, J. W. (2005). Knowledge management systems usage: The role of social relationships and organizational facilitating conditions. In Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale (pp. 571). (Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale; Vol. 2). AIS/ICIS Administrative Office.

He, Joy Wei. / Knowledge management systems usage : The role of social relationships and organizational facilitating conditions. Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale. AIS/ICIS Administrative Office, 2005. pp. 571 (Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale).

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abstract = "This study explores continual usage of the knowledge management systems (KMS) by employees in organizations. Based on IS continuance research that emphasizes usefulness and satisfaction, we propose that to understand KMS usage, scholars need to examine not only technical but also social and organizational aspects of KMS in determining the user's attitude. Through an intensive case study in an international IT company, we formulate a theoretical model to explain KMS usage in organizations. The model employs social capital theory to examine how social relationships (trust, tie strength, and shared norms) may affect the user's attitude toward KMS usage, and organizational behavior theory to identify the influence of organizational facilitating conditions such as rewards, job requirements, and other organizational assistances on attitude formation. A large-scale survey will further be undertaken in organizations that have implemented KMS for more than half a year. The survey results are expected to conform to the proposed model. Insights for research and practice as well as future directions are discussed.",

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publisher = "AIS/ICIS Administrative Office",

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He, JW 2005, Knowledge management systems usage: The role of social relationships and organizational facilitating conditions. in Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale. Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale, vol. 2, AIS/ICIS Administrative Office, pp. 571, 11th Americas Conference on Information Systems, AMCIS 2005, Omaha, NE, United States, 08/11/05.

Knowledge management systems usage : The role of social relationships and organizational facilitating conditions. / He, Joy Wei.

Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale. AIS/ICIS Administrative Office, 2005. p. 571 (Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale; Vol. 2).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AB - This study explores continual usage of the knowledge management systems (KMS) by employees in organizations. Based on IS continuance research that emphasizes usefulness and satisfaction, we propose that to understand KMS usage, scholars need to examine not only technical but also social and organizational aspects of KMS in determining the user's attitude. Through an intensive case study in an international IT company, we formulate a theoretical model to explain KMS usage in organizations. The model employs social capital theory to examine how social relationships (trust, tie strength, and shared norms) may affect the user's attitude toward KMS usage, and organizational behavior theory to identify the influence of organizational facilitating conditions such as rewards, job requirements, and other organizational assistances on attitude formation. A large-scale survey will further be undertaken in organizations that have implemented KMS for more than half a year. The survey results are expected to conform to the proposed model. Insights for research and practice as well as future directions are discussed.

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He JW. Knowledge management systems usage: The role of social relationships and organizational facilitating conditions. In Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale. AIS/ICIS Administrative Office. 2005. p. 571. (Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale).