Knowledge management systems usage: The role of social relationships and organizational facilitating conditions

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This study explores continual usage of the knowledge management systems (KMS) by employees in organizations. Based on IS continuance research that emphasizes usefulness and satisfaction, we propose that to understand KMS usage, scholars need to examine not only technical but also social and organizational aspects of KMS in determining the user's attitude. Through an intensive case study in an international IT company, we formulate a theoretical model to explain KMS usage in organizations. The model employs social capital theory to examine how social relationships (trust, tie strength, and shared norms) may affect the user's attitude toward KMS usage, and organizational behavior theory to identify the influence of organizational facilitating conditions such as rewards, job requirements, and other organizational assistances on attitude formation. A large-scale survey will further be undertaken in organizations that have implemented KMS for more than half a year. The survey results are expected to conform to the proposed model. Insights for research and practice as well as future directions are discussed.

Original languageEnglish
Title of host publicationAssociation for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005
Subtitle of host publicationA Conference on a Human Scale
PublisherAIS/ICIS Administrative Office
Pages571
Number of pages1
ISBN (Print)9781604235531
StatePublished - 2005
Event11th Americas Conference on Information Systems, AMCIS 2005 - Omaha, NE, United States
Duration: Aug 11 2005Aug 15 2005

Publication series

NameAssociation for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale
Volume2

Conference

Conference11th Americas Conference on Information Systems, AMCIS 2005
CountryUnited States
CityOmaha, NE
Period08/11/0508/15/05

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  • Cite this

    He, J. W. (2005). Knowledge management systems usage: The role of social relationships and organizational facilitating conditions. In Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale (pp. 571). (Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale; Vol. 2). AIS/ICIS Administrative Office.