Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence: A “Streams” Approach for Technical Communication and User Experience

Gustav Verhulsdonck, Tharon Howard, Jason Tham

Research output: Contribution to specialist publicationArticle

Abstract

Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.

Original languageEnglish
Specialist publicationJournal of Technical Writing and Communication
DOIs
StateAccepted/In press - 2021

Keywords

  • advocacy
  • artificial intelligence
  • content strategy
  • design thinking
  • practices
  • skills
  • user experience design

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