Information avoidance in requirements determination for systems development

Saman Bina, Glenn J. Browne

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Information requirements determination (IRD) is arguably the most important activity in systems development, since all remaining stages of the development process depend on its success. Since the goal of analysts is to collect an accurate and complete (to the extent possible) set of requirements, cognitive biases that obstruct or prevent this goal are a serious threat to the systems development process. The IRD process is a form of information behavior, and information avoidance is one of several related biases affecting information intake during information behavior. If an analyst has pre-conceived ideas about systems requirements, he may elicit only certain types of information from the user and he is likely to ignore conflicting information that the user may offer. This behavior can therefore result in increased risk to the accuracy and completeness of requirements for the system. The present paper investigates information avoidance in the IRD process.

Original languageEnglish
Title of host publicationAmericas Conference on Information Systems 2018
Subtitle of host publicationDigital Disruption, AMCIS 2018
PublisherAssociation for Information Systems
ISBN (Print)9780996683166
StatePublished - 2018
Event24th Americas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018 - New Orleans, United States
Duration: Aug 16 2018Aug 18 2018

Publication series

NameAmericas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018

Conference

Conference24th Americas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018
CountryUnited States
CityNew Orleans
Period08/16/1808/18/18

Keywords

  • Information avoidance
  • Information behavior
  • Requirements determination
  • Systems development

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