Influence of congruity in store-attribute dimensions and self-image on purchase intentions in online stores of multichannel retailers

Vishag Badrinarayanan, Enrique P. Becerra, Sreedhar Madhavaram

Research output: Contribution to journalArticle

32 Scopus citations

Abstract

Online stores of multichannel retailers continue to lag pure internet retailers with reference to consumers' shopping intentions and sales. This study develops and tests a framework in which (a) trust and attitude (conceptualized as a second-order construct with hedonic and utilitarian dimensions) influence purchase intentions, (b) congruity between the multichannel retailer's land-based and online stores (conceptualized as a second-order constructs made up of seven dimensions: aesthetic appeal, navigation convenience, transaction convenience, atmosphere, service, price orientation, and security) influences trust in and attitude toward the online store, and (c) congruity between consumers' self-image and perceived image of the online store influences trust in and attitude toward the online store. The findings provide robust support for the framework and have strong implications for theory and practice.

Original languageEnglish
Pages (from-to)1013-1020
Number of pages8
JournalJournal of Retailing and Consumer Services
Volume21
Issue number6
DOIs
StatePublished - Nov 1 2014

Keywords

  • Congruity
  • Multichannel retailers
  • Purchase intentions

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