Improving requirements elicitation: An empirical investigation of procedural prompts

Mitzi G. Pitts, Glenn J. Browne

Research output: Contribution to journalArticlepeer-review

67 Scopus citations


Information system success is dependent upon the effectiveness of requirements elicitation. Requirements elicitation is subject to numerous challenges, however, including cognitive limitations of analysts. In the present study, we test prompts designed to overcome the cognitive limitations that cause analysts to gather inadequate and inaccurate requirements. The study's results indicate that providing analysts with procedural prompts to aid their requirements elicitation can result in the acquisition of additional meaningful requirements. In addition, the procedural prompts designed to mitigate cognitive challenges were significantly more effective than simple interrogatory prompts. Theoretical implications for the elicitation of requirements and practical implications for the training and practice of systems analysts are discussed.

Original languageEnglish
Pages (from-to)89-110
Number of pages22
JournalInformation Systems Journal
Issue number1
StatePublished - Jan 2007


  • Cognitive challenges
  • Elicitation methods
  • Information systems development
  • Prompting techniques
  • Requirements determination


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