Identifying case studies for performance measurement implementation models using systematic review

Olufunke Oladimeji, Jennifer Cross, Heather Keathley-Herring

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Organizational performance measurement (PM) is increasingly acknowledged as an approach that supports decision and policy making processes to improve the efficiency of organizational strategy and performance. Despite the increased adoption of PM systems, scholarly evidence indicates that a significant number of organizational PM approaches are not successful. The implementation phase of the organizational PM system development is critical in ensuring the effectiveness of the PM approach, therefore investigating the success factors that influence this phase contributes to improving the overall success of the PM approach. In order to understand the success factors for PM system implementation, a system dynamics (SD) approach can be used to develop a model to show the behavior and structure of the PM system for decision and policy analysis. Empirical evidence is needed to create and validate a holistic simulation model. However, sufficient data is often not readily available. To address this issue, a systematic literature review was conducted to identify published case studies that provide empirical evidence for the effects of common success factors. The study also suggests a methodology for addressing data availability in exploratory models. The data collected from the cases can be used to develop and calibrate the model to understand the structure of PM implementation phase and behavior of success factors. This paper provides methodological basis for identifying publications, extracting data and recommendations for future work.

Original languageEnglish
Title of host publicationProceedings of the 2020 IISE Annual Conference
EditorsL. Cromarty, R. Shirwaiker, P. Wang
PublisherInstitute of Industrial and Systems Engineers, IISE
Pages186-191
Number of pages6
ISBN (Electronic)9781713827818
StatePublished - 2020
Event2020 Institute of Industrial and Systems Engineers Annual Conference and Expo, IISE 2020 - Virtual, Online, United States
Duration: Nov 1 2020Nov 3 2020

Publication series

NameProceedings of the 2020 IISE Annual Conference

Conference

Conference2020 Institute of Industrial and Systems Engineers Annual Conference and Expo, IISE 2020
Country/TerritoryUnited States
CityVirtual, Online
Period11/1/2011/3/20

Keywords

  • Case Study
  • Performance Measurement Implementation
  • Success Factors
  • System Dynamics
  • Systematic Literature Review

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