Hypertext theory: Theoretical foundations for technical communication in the 21st century

Purpose: As the field of Technical Communication adapts to changing conditions, new ways of describing the field are vital. This article discusses important characteristics of hypertext theory, developed over the last 70+ years, as a theoretical foundation that informs and defines the core competencies and practices of the field of technical communication. Method: This article initially reviews the significant literature on hypertext theory as well as recent selections, which help situate or define technical communication in the 21 ^st century. From this literature, we developed a framework to examine correlations between characteristics of hypertext theory and compared those to skills, processes, and products in technical communication. Results: Hypertext is a foundational theory which informs the processes and practices of contemporary technical communication, and in particular, core competencies in developing content, design, structure, and in the processes of information development and user experience design. Given technological evolutions, technical communicators continue to work with content informed by hypertextual theories and practices, to create multi-pathed, user-driven, dynamic experiences. Conclusions: Characteristics of hypertext theory have become essential parts of the core competencies required in the daily work of technical communicators. Furthermore, they can be used to describe our daily work as well as to help us frame professional development, certification programs, and identify as a field.