How psychotherapists handle difficult clients: Lessons for librarians

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


Although librarians occasionally encounter difficult patrons in the course of their work, psychologists work with difficult clients much more frequently. This raises an interesting question-how is it that psychologists are able to manage these trying individuals, and in some instances even help them improve? This study attempts to answer that question by investigating how psychotherapists define, cope with, and treat difficult patients. It explains the psychology of difficult clients, techniques psychologists use in working with them, and how these might be utilized by librarians. The importance of seeing difficult clients as a means of personal growth is also emphasized.

Original languageEnglish
Title of host publicationHelping the Difficult Library Patron
Subtitle of host publicationNew Approaches to Examining and Resolving a Long-Standing and Ongoing Problem
PublisherTaylor and Francis Inc.
Number of pages16
ISBN (Electronic)9781315863474
ISBN (Print)9780789017307
StatePublished - Oct 31 2013


  • Coping
  • Definition
  • Difficult patrons
  • Personal growth
  • Psychology
  • Techniques


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