Historical analysis of the evolution of the economics of quality: The cost of quality revisited

Armando Elizondo-Noriega, Mario G. Beruvides, David Guëmes-Castorena

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations

Abstract

The current work aims to shed light on the evolution of the economics of quality, also known as the cost of quality (COQ), via a historical analysis of the succession of different historical and scientific developments in the field. A timeline analysis makes visible the critical shifts in the development of the COQ theory and its implications to current industrial and technological challenges. In the same vein, the analysis of technical developments gives grounds to question the prevailing COQ paradigm, i.e., besides obtaining the COQ's evolution profile, the analysis shows the current COQ paradigm lacks lean manufacturing elements such as pull demand strategies. The current theory may unintentionally omit relevant information regarding the interaction between supply (supplier) and demand (customer), which in turn reduces current COQ model's predictability. This problem is identified as a possible paradigm paralysis in the future development of the state of the art in COQ.

Original languageEnglish
Title of host publicationPICMET 2017 - Portland International Conference on Management of Engineering and Technology
Subtitle of host publicationTechnology Management for the Interconnected World, Proceedings
EditorsTimothy R. Anderson, Kiyoshi Niwa, Dundar F. Kocaoglu, Tugrul U. Daim, Dilek Cetindamar Kozanoglu, Gary Perman, Harm-Jan Steenhuis
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1-9
Number of pages9
ISBN (Electronic)9781890843366
DOIs
StatePublished - Nov 29 2017
Event2017 Portland International Conference on Management of Engineering and Technology, PICMET 2017 - Portland, United States
Duration: Jul 9 2017Jul 13 2017

Publication series

NamePICMET 2017 - Portland International Conference on Management of Engineering and Technology: Technology Management for the Interconnected World, Proceedings
Volume2017-January

Conference

Conference2017 Portland International Conference on Management of Engineering and Technology, PICMET 2017
CountryUnited States
CityPortland
Period07/9/1707/13/17

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    Elizondo-Noriega, A., Beruvides, M. G., & Guëmes-Castorena, D. (2017). Historical analysis of the evolution of the economics of quality: The cost of quality revisited. In T. R. Anderson, K. Niwa, D. F. Kocaoglu, T. U. Daim, D. C. Kozanoglu, G. Perman, & H-J. Steenhuis (Eds.), PICMET 2017 - Portland International Conference on Management of Engineering and Technology: Technology Management for the Interconnected World, Proceedings (pp. 1-9). (PICMET 2017 - Portland International Conference on Management of Engineering and Technology: Technology Management for the Interconnected World, Proceedings; Vol. 2017-January). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.23919/PICMET.2017.8125412