TY - JOUR
T1 - Graphic Feedback, Performance Feedback, and Goal Setting Increased Staff Compliance With a Data Collection Task at a Large Residential Facility
AU - Gil, Pamela J.
AU - Carter, Stacy L.
N1 - Publisher Copyright:
© 2016 Taylor & Francis.
PY - 2016/1/2
Y1 - 2016/1/2
N2 - Because of budgetary constraints, human service organizations frequently expect consultants to recommend methods to enhance staff performance that require little or no additional funding. The current study utilized a multiple baseline across settings design to evaluate and compare the effects of a single intervention and a packaged intervention including graphic feedback and goal setting on approximately 200 direct care staff as a group, to improve the data collection procedure at a residential treatment facility. The single intervention showed some improvement, whereas the packaged intervention yielded substantial improvements and was maintained.
AB - Because of budgetary constraints, human service organizations frequently expect consultants to recommend methods to enhance staff performance that require little or no additional funding. The current study utilized a multiple baseline across settings design to evaluate and compare the effects of a single intervention and a packaged intervention including graphic feedback and goal setting on approximately 200 direct care staff as a group, to improve the data collection procedure at a residential treatment facility. The single intervention showed some improvement, whereas the packaged intervention yielded substantial improvements and was maintained.
KW - Performance improvement
KW - performance feedback
KW - performance management
UR - http://www.scopus.com/inward/record.url?scp=84961627424&partnerID=8YFLogxK
U2 - 10.1080/01608061.2016.1152207
DO - 10.1080/01608061.2016.1152207
M3 - Article
AN - SCOPUS:84961627424
SN - 0160-8061
VL - 36
SP - 56
EP - 70
JO - Journal of Organizational Behavior Management
JF - Journal of Organizational Behavior Management
IS - 1
ER -