Fostering a Seamless Customer Experience in Cross-Channel Electronic Commerce

Jaeki Song, Miri Kim, Jung Kim, Jeff Baker

Research output: Other contribution

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Song, J., Kim, M., Kim, J., & Baker, J. (2013, Dec). Fostering a Seamless Customer Experience in Cross-Channel Electronic Commerce. Proceedings of the pre-International Conference on Information Systems (ICIS) Workshop on Business Processes and Services.