Examination of factors impacting student satisfaction with a new learning management system

Lucy Santos Green, Fethi A. Inan, Bree Denton

Research output: Contribution to journalArticle

12 Scopus citations

Abstract

The purpose of this study was to determine factors that influenced student satisfaction with a new learning management system and to identify which of these factors were most important. The data was collected using an an online survey tool that was administered to students enrolled in courses designed and taught by faculty who participated in a pilot group testing a new learning management system (LMS). The findings support previous research in this area, indicating that usability of the LMS and availability of technical assistance is strongly correlated with student satisfaction. Study findings will be used to improve LMS training and institution-wide technology support.

Original languageEnglish
Pages (from-to)189-197
Number of pages9
JournalTurkish Online Journal of Distance Education
Volume13
Issue number3
StatePublished - Jul 2012

Keywords

  • Course design
  • Learning management system
  • Online learning
  • Student satisfaction
  • Usability

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