TY - JOUR
T1 - Enhancing staffing methods and improving the admission process of a psychiatric hospital using simulation
AU - Mondal, Pritom Kumar
AU - Norman, Bryan A.
N1 - Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2023
Y1 - 2023
N2 - This study considers how patients with severe mental illness are referred to a psychiatric hospital from outpatient settings, community mental health centers, or general hospitals. Due to the complexities of many of the patients, the referral process has multiple steps and was experiencing significant delays that both hindered patient care and drove up system costs. The combination of a multistage patient assessment process and the need to observe patients prior to transfer create unique system constraints and objectives. An investigation of potential root causes of admissions process delay determined that insufficient capacity in the Mental Health Disorder Identification (MHDI) process was the primary cause. Discrete event simulation was used to analyze eight different capacity scenarios for MHDI resulting in a recommendation to increase daily MHDI capacity and to provide backup capacity to cover staff vacation days, the latter being one of the more important findings. The simulation model is also used to assess what capacity improvements are required to keep PM times low for up to a 25% increase in the patient arrival rate.
AB - This study considers how patients with severe mental illness are referred to a psychiatric hospital from outpatient settings, community mental health centers, or general hospitals. Due to the complexities of many of the patients, the referral process has multiple steps and was experiencing significant delays that both hindered patient care and drove up system costs. The combination of a multistage patient assessment process and the need to observe patients prior to transfer create unique system constraints and objectives. An investigation of potential root causes of admissions process delay determined that insufficient capacity in the Mental Health Disorder Identification (MHDI) process was the primary cause. Discrete event simulation was used to analyze eight different capacity scenarios for MHDI resulting in a recommendation to increase daily MHDI capacity and to provide backup capacity to cover staff vacation days, the latter being one of the more important findings. The simulation model is also used to assess what capacity improvements are required to keep PM times low for up to a 25% increase in the patient arrival rate.
KW - Capacity planning
KW - discrete event simulation
KW - process flow
KW - psychiatric hospital
KW - resource allocation
UR - http://www.scopus.com/inward/record.url?scp=85134401918&partnerID=8YFLogxK
U2 - 10.1080/20479700.2022.2097761
DO - 10.1080/20479700.2022.2097761
M3 - Article
AN - SCOPUS:85134401918
SN - 2047-9700
VL - 16
SP - 246
EP - 257
JO - International Journal of Healthcare Management
JF - International Journal of Healthcare Management
IS - 2
ER -