The sensory characteristics of pork chops from bone-in loins and Boston butts (n = 65 each) were affected little by primal loin and the butt packaging method (paper wrap, vacuum pack and gas flush) and storage time (7, 10 and 14 days) under industry conditions. However, loin chops fabricated from vacuum-packaged loins after 14 days of storage had less (P < 0·05) discoloration and two-toning than chops fabricated from other loins. All loin chops were placed in retail display and overwrapped with a polyvinyl chloride film after fabrication at each storage time. Vacuum-packed butts stored for 10 and 14 days produced chops with less discoloration and two-toning, and higher overall appearance scores (P < 0·05) compared to chops from paper-wrapped or gas-flushed cuts. Vacuum-packaging resulted in higher quality retail cuts than paper-wrapped or gas-flushed packaging. Thus, it is recommended that the pork industry and retail distribution system utilize vacuum-packaging as the primary method to store and ship fresh pork before retail sale.