Educators, not bureaucrats: how managerial professionals at international student services centers engage in job crafting and create meaning in their work

Santiago Castiello-Gutiérrez, Katie A.R. Hoye, Hugo A. García, Jon McNaughtan

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

International student services centers (ISSC) at postsecondary institutions in the United States are central to supporting international students’ transition and adjustment needs. As leaders of these units, ISSC directors are ‘managerial professionals’ (MPs), exhibiting characteristics of both traditional academic and administrative roles. These qualities mirror the requisite adaptiveness of their positions, required to navigate the complex international, national, and institutional factors affecting their students and departments. Using Job Crafting Theory, this qualitative study evaluates the experiences of eighteen ISSC directors to explore how, and to what extent, they adapt their jobs in ways related to the creation and integration of meaning. Findings illustrate how participants engaged in cognitive, relational, and task crafting where departmental and institutional goals, students’ needs, and personal fulfillment overlapped. The final discussion addresses how institutional leaders, as key partners in successful job crafting, can utilize this framework to support ISSC staff, international students, and promote internationalization.

Original languageEnglish
JournalStudies in Higher Education
DOIs
StateAccepted/In press - 2020

Keywords

  • Job crafting
  • higher education administration
  • international student experiences
  • international student services
  • internationalization

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