EDI implementation decision: A small business perspective

Karen Ketler, John Willems, Vicki Hampton

    Research output: Contribution to conferencePaperpeer-review

    7 Scopus citations


    This paper investigates the EDI implementation decision from the viewpoint of a small business. Many of these businesses feel coerced by a large customer to implement EDI or lose the customer. Demographic data from an exploratory survey of 900 small businesses are presented. From this information and other studies, five variables were found to impact the decision and method of EDI implementation. These variables are top management support, personnel, cost, time frame and data confidentiality. Based on these variables, a model for selecting the appropriate EDI strategy is developed and discussed. These approaches are 1) the internal development and operation of EDI, 2) the outsourcing of the EDI development, but the internal operation of EDI, 3) complete outsourcing of both EDI development and operation and 4) the option not to implement EDI.

    Original languageEnglish
    Number of pages7
    StatePublished - 1997
    EventProceedings of the 1997 ACM SIGCPR Conference - San Francisco, CA, USA
    Duration: Apr 3 1997Apr 5 1997


    ConferenceProceedings of the 1997 ACM SIGCPR Conference
    CitySan Francisco, CA, USA


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