Deviant behavior in retail, when sales associates "Go Bad"! Examining the relationship between the work-family interface, job stress, and salesperson deviance

Krist Swimberghe, Robert Paul Jones, Mahmoud Darrat

Research output: Contribution to journalArticle

16 Scopus citations

Abstract

The unique role of retail sales associates combined with retailers desire to establish relational selling, make associates vulnerable to work-family conflict (WFC). Unfortunately, research examining how retail sales associates cope with a WFC is limited. This research investigates relationships between WFC, job stress, and three dimensions of salesperson deviance: organizational, interpersonal, and frontline. Findings indicate that WFC has a significant direct effect on all three deviant behaviors, as well as job stress. Interestingly, the relationship between job stress and deviant behavior is not significant. This finding adds to the debate regarding job stress as a mediator between WFC and deviant behavior or outcome variable.

Original languageEnglish
Pages (from-to)424-431
Number of pages8
JournalJournal of Retailing and Consumer Services
Volume21
Issue number4
DOIs
StatePublished - Jul 2014

Keywords

  • Frontline deviance
  • Interpersonal deviance
  • Job stress
  • Organizational deviance
  • Retail
  • Work-family conflict

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